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Who AI recommends

Who AI recommends for customer support software for startups

We asked ChatGPT, Gemini, Perplexity and Claude 5 buyer questions about customer support software for startups and counted who each one named. Checked October 15, 2026. AI answers change, so treat this as a snapshot.

What stands out

  • Freshdesk, Help Scout were named in at least four of every five answers, whichever engine was asked.
  • HubSpot Service Hub, Gorgias, Tidio appeared in some answers but not most. That is the gap a brand can close with clearer pages.

Named most often

Out of 20 answers. A name counts once per answer.

  1. 1Freshdesk18 of 20 answers · ChatGPT, Perplexity, Claude and Gemini
  2. 2Help Scout18 of 20 answers · ChatGPT, Gemini, Perplexity and Claude
  3. 3Zendesk15 of 20 answers · ChatGPT, Gemini, Claude and Perplexity
  4. 4Intercom13 of 20 answers · ChatGPT, Gemini, Perplexity and Claude
  5. 5Zoho Desk11 of 20 answers · ChatGPT, Claude, Gemini and Perplexity
  6. 6HubSpot Service Hub9 of 20 answers · Gemini, Perplexity, ChatGPT and Claude
  7. 7Gorgias7 of 20 answers · Gemini, Perplexity, Claude and ChatGPT
  8. 8Tidio7 of 20 answers · Gemini, Perplexity and ChatGPT
  9. 9LiveAgent5 of 20 answers · Gemini, Perplexity and ChatGPT
  10. 10Salesforce Service5 of 20 answers · Perplexity, Claude, ChatGPT and Gemini

The questions we asked

Best customer support software for small businesses

  • ChatGPT: Freshdesk, Zendesk, Help Scout, Zoho Desk, Helpwise, Tawk.to, Intercom
  • Gemini: Zendesk, Help Scout, HubSpot Service Hub, Gorgias, Tidio
  • Perplexity: Freshdesk, Help Scout, Tidio, HubSpot Service Hub, Gorgias
  • Claude: Freshdesk, Help Scout, Zendesk, Zoho Desk, Gorgias

Which customer support software would you recommend for a startup?

  • ChatGPT: Freshdesk, Zendesk, Help Scout, Zoho Desk, Tidio, Intercom, Recommendation Tips
  • Gemini: Help Scout, Gorgias, Freshdesk, Intercom, Tidio, Zendesk
  • Perplexity: Help Scout, Intercom, Tidio
  • Claude: Freshdesk, Help Scout, Intercom, Zendesk

What are the best customer support software?

  • ChatGPT: Zendesk, Freshdesk, HubSpot Service Hub, Intercom, Help Scout, Zoho Desk, Kayako, Gorgias
  • Gemini: Zendesk, Freshdesk, HubSpot Service Hub, Intercom, Help Scout, Gorgias, Zoho Desk, LiveAgent
  • Perplexity: Zendesk, Freshdesk, Intercom, Salesforce Service, Help Scout, LiveAgent
  • Claude: Zendesk, Salesforce Service, Freshdesk, Help Scout, Intercom, HubSpot Service Hub

Top customer support software in 2026

  • ChatGPT: Zendesk, Zendesk Suite AI, Freshdesk, Salesforce Service, HubSpot Service Hub, HubSpot Service Hub Extreme, Zoho Desk, Intercom
  • Gemini: Intercom, Ada, Kustomer, Zendesk, Freshdesk, Salesforce Service, Gorgias, DevRev
  • Perplexity: Zendesk, Intercom, Salesforce Service, Freshdesk, Zoho Desk, Help Scout, LiveAgent, Tidio
  • Claude: Zendesk, Intercom, Freshdesk, Help Scout

Best affordable customer support software

  • ChatGPT: Freshdesk, Zoho Desk, Help Scout, Tidio, LiveAgent, HubSpot Service Hub
  • Gemini: HubSpot Service Hub, Freshdesk, Pro Plan, Zoho Desk, Standard Plan, Professional Plan, Zendesk, Help Scout
  • Perplexity: Zoho Desk, Freshdesk, LiveAgent, HelpCrunch
  • Claude: Zoho Desk, Freshdesk, Help Scout, HubSpot Service Hub

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How this was made: each question was sent to the engines named above, once, with no browsing on ChatGPT. Names are taken from the answers as written. More categories.